Frequently asked questions

  • Cancel at least 12 hours before class through your online account. Cancellations by phone, email, or social media do not count as a completed cancellation.

  • Late cancellations and no-shows incur a $15 fee.

  • Late cancellations and no-shows forfeit the booked class credit. No refunds or replacement credits.

  • Cancel or reschedule at least 24 hours before your session. Sessions canceled within 24 hours or missed are charged in full. Rescheduling within that window does not waive the charge.

  • Memberships renew automatically each month and may be cancelled without a cancellation fee online, by email, phone, mail, or in person. We kindly request at least 3 days’ notice before your next billing date. Cancellations within 3 business days after a monthly renewal will receive a refund of that renewal payment.

  • New clients should arrive at least 5 minutes early to meet their coach and get settled.

  • Entry is not permitted more than 5 minutes after class begins. Your spot may be given to a waitlisted client, and the applicable missed-class fee or forfeited credit applies.

  • Drop-ins expire 30 days after purchase, five-class packs expire after 60 days, and ten-class packs expire after 90 days. Unused credits expire with the package.

  • You can pause your membership for $15 plus tax per month instead of regular dues. Minimum pause is one month. Maximum of four paused months in one year.

  • Memberships and class packs cannot be shared or transferred. The founding membership’s included guest pass is a separate benefit.

  • Only remain on a waitlist if you can attend. Monitor your booking notifications and remove yourself if your plans change.

  • Iris Fitness may provide a substitute coach without prior notice.

  • Purchases are nonrefundable and cannot be exchanged, except where required by law.

  • Clients under 16 may not attend class. Clients aged 16–17 must attend with an adult and have a parent or guardian complete the required consent.

  • Please keep your belongings secure. Contact info@irisfitnessnyc.com about lost items.

  • Silence phones and electronic devices during class. If you need to take a call, please step outside.

  • Email info@irisfitnessnyc.com for help with packages, memberships, or bookings.